Privacy Policy

Below, we tell you in detail how we use and store all of your personal and web-use data in relation to the Waitrose Winter Food & Drink Festival. In summary, any personal information you give us is safe and confidential: we store all of your information on a secure server and never share any of your personal details with anybody outside of the John Lewis Partnership for their own mailing or marketing purposes.

Your personal details

Your privacy is important to us, which is why we will never release your personal details to any company outside of the John Lewis Partnership for mailing or marketing purposes (although we reserve the right to disclose this information in the circumstances set out below). We treat all of your personal information as confidential and keep it on a secure server.

When we may use your personal details

To provide you with the best possible service, we’d like to keep you up-to-date with a range of products and services provided by the Waitrose Winter Food & Drink Festival. This may include news of masterclasses and workshops, promotions, special appearances and show guides. As we are constantly looking to improve our services, we may occasionally contact you for research purposes by post, telephone, SMS text messaging and /or email. You can choose not to receive further information from us by clicking the relevant boxes during registration.

If you attend any of John Lewis plc’s and/or Waitrose Limited’s (“our”, “we”) events, we or a third party acting on our behalf may photograph you in connection with your attendance at the event. We may make use of such images for our internal purposes or external use solely for the purpose of marketing the event in the future. If you do not want us to capture and use such images for these purposes, please make the photographer aware. In addition, there may be photographers acting on behalf of our suppliers at the event who may wish to use any images they capture for their own internal purposes. If you want our suppliers to capture and use such images for these purposes please make the photographer aware.

You have the right to request a copy of any information about you we hold at any time, to have that information corrected if it is inaccurate, and also, in some circumstances to have data about you deleted. To view any information you have disclosed, contact:

The Company Secretary
John Lewis Partnership
171 Victoria Street

Using this website and your personal details

You do not have to provide any information to us to use this website. However, certain sections of the site or facilities within the site may not be accessible if you choose not to share essential information with us.

You may provide us with your information when:

  • corresponding with us by e-mail, phone or otherwise;
  • reporting a problem or requesting support for this website;
  • when you purchase tickets to attend our events; or
  • when you shop on Waitrose Cellar.

The information you may provide includes: your name, email address, billing address, delivery address, telephone number, product selections, credit card/other payment information, and a password.

We, and our third-party advertisement and content providers, may collect information about your internet connection and website-use, e.g. the URL you came from, IP address, domain type, browser type, operating system and platform, the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered on our website (User Information). We may collect this information from registered and unregistered users. We use this information to help us make improvements to our website and online services.

We use your information for the following purposes only:

  • for statistical purposes to improve this website and the services we offer and to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • to monitor and analyse trends, usage and activities in connection with this website;
  • to provide you with relevant content and advertisements;
  • to help us respond to your queries;
  • to administer this website and to help keep it safe and secure;
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to notify you about changes to our service; and
  • if you have chosen during registration to receive notification of products or special offers that may be of interest to you, then we may use your personal information to send you these notifications by telephone, email or in writing.

Your personal information may be disclosed to other businesses within the John Lewis Partnership and to reputable third-parties who will help process your order. The John Lewis Partnership requires all such third-parties to treat your personal information as confidential and to comply with all applicable UK Data Protection and consumer legislation in place at any given time.

We may disclose your personal information and /or User Information if we are legally required to do so by the police or any other regulatory or Government authority investigating suspected illegal activities.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


This website uses cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you browse this website and also allows us to improve our this website.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device if you agree. Cookies contain information that is transferred to the hard drive of your computer or mobile device.

You can find more information about the types of cookies we use and the purposes for which we use them in the table below:

Type of Cookie Purpose of Cookie
Strictly Necessary These cookies are essential in order to enable you to browse our website and use its features. The information collected by these cookies relate to the operation of our website, for example website scripting language and security tokens to maintain secure areas of our Website.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely analytical / performance cookies or targeting cookies.

Most internet browsers are automatically set up to accept cookies. However, if you want to refuse or delete any cookies (or similar technologies), please refer to the help and support area on your internet browser for instructions on how to block or delete cookies. Please note you may not be able to take advantage of all the features of our Website, including certain personalised features, if you delete or disable cookies.

For more information on managing cookies, please go to, or visit or which have further information about behavioural advertising and online privacy.

Any changes we may make to our Privacy Policy will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy. If you do not agree or consent to these updates or changes, do not continue to use this website.